Privacy Policy

Last Updated: May 2026

StrataMate Professionals Pty Ltd ("StrataMate", "we", "our", or "us") respects your privacy and is committed to protecting the personal information we collect and hold.

1. Information We Collect

We may collect personal information including:

  • Name

  • Email address

  • Telephone number

  • Postal address

  • Lot ownership details

  • Committee member details

  • Information submitted through our website forms

  • Information provided when requesting quotations, certificates, records, approvals, or other services

2. How We Collect Information

We may collect information when you:

  • Submit a contact form

  • Request a proposal

  • Submit an application or request

  • Contact us by phone or email

  • Access our client portal

  • Engage us to provide strata management services

3. Why We Collect Information

We collect information to:

  • Provide strata management services

  • Respond to enquiries and requests

  • Communicate with owners, committees, contractors and stakeholders

  • Deliver client portal services

  • Meet legal and regulatory obligations

  • Improve our services and website

4. Disclosure of Information

We may disclose personal information where necessary to:

  • Body corporate committees

  • Owners and occupiers where authorised

  • Contractors and service providers

  • Auditors, insurers, lawyers and professional advisers

  • Government agencies and regulators where required by law

We do not sell personal information to third parties.

5. Security

We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification or disclosure.

Information may be stored electronically using secure cloud-based systems and service providers.

6. Website Analytics and Cookies

Our website may use cookies and analytics tools to improve functionality and understand website usage.

Visitors may manage cookie preferences through their browser settings and our website cookie controls.

7. Access and Correction

You may request access to personal information we hold about you and request corrections where appropriate.

8. Contact Us

If you have questions regarding this Privacy Policy or the handling of personal information, please contact:

StrataMate Professionals Pty Ltd

1300 818 028

info@stratamateprofessionals.com.au

9. Changes to this Policy

We may update this Privacy Policy from time to time. Any changes will be published on this website.