Frequently Asked Questions

  • StrataMate Professionals provides strata financial and governance management services for Queensland community titles schemes.

  • We support a range of residential community titles schemes, with a focus on structured financial management, governance support and responsive communication.

  • You can connect with us via our website enquiry form, email or telephone during business hours.

  • Existing owners and authorised users may access their secure building portal via the Client Portal section of our website.

  • Yes. Maintenance and building-related enquiries may be submitted electronically through the relevant portal or enquiry form.

  • Please submit your updated contact information through the Connect page or contact our office directly.

  • Levy notices are issued in accordance with the approved body corporate budget and contribution schedule.

  • Electronic payment options are available for convenience and efficient processing.

  • We encourage owners experiencing financial difficulty to contact us promptly to discuss available options.

  • Certificate requests may be submitted online through the Certificates link on the Forms page.

  • Yes. Records search requests may be submitted electronically for processing.

  • Yes. We assist committees with governance administration, meeting coordination and related support services.

  • Committee members are generally protected when acting reasonably and in good faith within their legislative responsibilities.

  • Depending on access permissions, portals may include notices, minutes, financial information, forms and community resources.

  • Yes. Secure cloud-based systems and permission-controlled access are utilised to support privacy and information security